Refund policy
Refund & Return Policy
Our policy lasts 30 business days after the date you receive your order. If 30 business days have passed since delivery and no return or refund request has been submitted, we unfortunately cannot offer you a refund or exchange.
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Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
- The item must be unused, unopened, and in the same condition that you received it
- The item must be returned in its original packaging, including all accessories and protective materials
- The item must not show any signs of wear, damage, or modification
We reserve the right to refuse returns that do not meet these conditions.
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Return Process (Step-by-Step)
1. Contact us at support@drxform.com with your order number and reason for return
2. Our support team will respond within 24–48 business hours with return instructions
3. Once your return is approved, you will receive the return shipping address and instructions
4. Ship the item back to us within 7 business days after approval
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Return Address
DRXform
1720 W Ball Rd Ste 4B #112
Anaheim, CA 92804
United States
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Refunds
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
- Your refund will be processed within 1–3 business days
- A credit will automatically be applied to your original payment method
Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
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Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
1. Check your bank account again
2. Contact your credit card company (processing time may vary)
3. Contact your bank, as processing delays are common
4. If you have completed all steps and still have not received your refund, please contact us at support@drxform.com
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Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products (including engraved logo items)
- Items returned without original packaging
- Items that show signs of use or damage after delivery
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Order Issues
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos. We will prioritize resolving the issue immediately.
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We aim to provide a transparent and worry-free shopping experience. If you have any questions about your order or return eligibility, feel free to contact our support team at any time.